Montachusett Regional Transit Authority (MRTA)

Client Background

The Montachusett Regional Transit Authority (MRTA) operates one of the most essential public transportation networks in the state, serving thousands of daily riders across buses, paratransit services, and regional connections.
As a lifeline for commuters, students, and seniors, MRTA’s digital presence is its most important customer service platform — providing routes, schedules, alerts, and service updates to passengers every day.

Infojini was choosen as the digital transformation partner to help MART reimagine the online passenger experience while ensuring ADA compliance and supporting future smart-transit integrations.

Client Need

Objectives

Project objectives included:

Redesign MRTA’s website to create an intuitive, mobile-first passenger experience.
Integrate real-time bus location and service alerts via APIs.
Ensure full ADA and WCAG 2.1 AA compliance for accessibility.
Enable easy content management for non-technical staff.
Improve overall website performance, SEO, and system security.

Challenges

MRTA’s previous system presented several obstacles:

Outdated and non-responsive design: The website was not optimized for mobile users — who made up over 60% of its traffic.
Accessibility deficiencies: Inconsistent color contrast, missing alt text, and inaccessible timetables made the site unusable for screen reader users.
Manual updates: Service alerts and schedule changes had to be posted manually, leading to delays.
Fragmented tools: The site relied on multiple disconnected systems for timetables, maps, and trip planning.
Security and maintenance gaps: Legacy hosting infrastructure posed risks of downtime and data breaches.

Our Solution

Infojini executed a comprehensive website redesign and real-time data integration project that redefined MRTA’s digital passenger experience.

Discovery & Design
- Conducted usability workshops with MRTA riders, customer service staff, and accessibility advocates.
- Identified the top passenger goals — Find My Bus, Plan My Trip, Service Alerts, Contact Support.
- Designed a clean, responsive, and ADA-compliant interface optimized for mobile users.
- Established a simplified information architecture grouping routes, fares, and alerts intuitively.
Real-Time Data Integration
- Integrated MRTA’s GPS-based bus tracking system using GTFS-Realtime APIs.
- Implemented automatic service alerts and delay notifications that update in real time.
- Created dynamic route and schedule pages that pull data directly from MRTA’s internal systems, eliminating manual updates.
Accessibility & Compliance
- Applied WCAG 2.1 AA accessibility standards to all templates and features.
- Conducted manual testing with screen readers (JAWS, NVDA) and mobile assistive tools.
- Remediated all transit PDF schedules to meet ADA compliance.
CMS Migration
- Migrated MRTA’s content to a customized WordPress CMS with role-based access.
- Trained internal staff to manage pages, alerts, and documents independently.
Security & Hosting
- Moved the site to a secure cloud hosting environment (AWS) with daily backups and SSL encryption.
- Set up uptime monitoring and automated updates for plugins and modules.

See Our Solutions in Action

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Realized Benefits

Infojini implemented a dynamic system that displays live bus locations, next arrivals, and service delays — giving passengers accurate information within seconds.

Accessibility-First Design
Every design element, from color palettes to font hierarchy, was tested for readability and assistive compatibility, ensuring an inclusive transit experience for all riders.

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