Baltimore Metropolitan Council (BMC)

Client Background

The Baltimore Metropolitan Council (BMC) serves as the regional council of governments for the Baltimore area, representing the City of Baltimore and six surrounding counties. Through initiatives led by the Baltimore Regional Transportation Board (BRTB), BMC coordinates collaborative planning in transportation, housing, environment, and economic development, helping shape policies that impact millions of residents.

Infojini was hired for complete website redesign and migration from Drupal to WordPress, with the goal of improving usability, accessibility, and back-end efficiency.

Client Need

Objectives

Migration from the Drupal to WordPress for ease of use
Improve navigation, readability, and accessibility (WCAG 2.1 AA)
Enhance content workflows for BMC’s internal publishing team
Integrate interactive data and documents for public access and transparency
Improve site speed, SEO, and mobile experience
Establish a long-term CMS maintenance and security plan

Challenges

Complex Information Architecture
Decades of accumulated data and project pages
Fragmented Domains with multiple micro-sites and external subdomains
Accessibility Gaps with WCAG guidelines
Security Risks with outdated modules and plugins posed vulnerabilities.
Limited Analytics with no metrics to assess engagement or content performance.

Our Solution

Infojini executed a complete website redesign and migration plan, bringing modern design, accessibility, and automation to BMC’s online experience.

Discovery & Planning
- Conducted stakeholder interviews with all seven jurisdictions represented by BMC.
- Audited 2,000+ existing pages to identify high-priority content and legacy material for migration.
- Developed a content governance framework to streamline internal publishing processes.
UX/UI Redesign
- Created three visual design prototypes reflecting BMC’s updated branding and emphasis on community engagement.
- Built a mobile-first, responsive interface optimized for readability and navigation.
- Designed templates for regional data, news, and transportation projects, ensuring visual consistency across departments.
WordPress Migration & Development
- Migrated all content from Drupal to WordPress 6.6 with minimal downtime.
- Developed a custom WordPress theme aligned with BMC’s brand identity and regional visuals.
- Integrated document archives, interactive calendars, and public comment forms using REST APIs
Accessibility & Compliance
- Implemented ADA and WCAG 2.1 AA standards across templates, color palettes, and typography.
- Conducted testing with Siteimprove and JAWS/NVDA screen readers to ensure compliance.
Security & Maintenance
- Implemented a multi-environment setup (development, staging, production) on a secure cloud infrastructure.
- Configured WordPress core and plugin auto-updates, monitored via an annual maintenance contract (2025–2029).

See Our Solutions in Action

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Realized Benefits

Infojini developed a dynamic archive feature for BMC’s thousands of publications and committee documents, complete with tagging, filtering, and auto-sorting based on topic, year, and department.

Added interactive feedback modules, maps, and event calendars to make it easier for citizens to participate in transportation and policy discussions — enhancing public transparency and regional trust.

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