Law & Judiciary Department in Maryland

Client Background

The Law & Judiciary Department of Maryland manages one of the state’s most visited public websites, serving as a central gateway for citizens to access legal information, search cases, and utilize court services.
With over 4 million annual visitors, the website plays a vital role in promoting transparency and ensuring equal access to justice.

Infojini was selected to lead this effort of bringing technical expertise in web accessibility, ADA compliance, and user-centric remediation to ensure the Judiciary’s digital assets were usable by all citizens, including individuals with disabilities.

Client Need

Objectives

The engagement focused on analyzing, remediating, and future-proofing the Department’s web presence, ensuring compliance with federal and state accessibility regulations.

Conducting a comprehensive accessibility audit of over 400 web pages and digital PDFs.
Identifying and remediating non-conformances to WCAG 2.1 AA, ADA, and Section 508 standards.
Enhancing keyboard navigation, screen reader compatibility, and visual accessibility.
Implementing a long-term accessibility management system with governance and monitoring.
Training the Judiciary’s internal staff to sustain accessibility compliance post-remediation.

Challenges

The Department’s website faced several long-standing accessibility challenges:

Legacy Code Structures: Older HTML templates lacked semantic tagging, ARIA attributes, and proper heading hierarchies.
PDF Accessibility Gaps: Thousands of downloadable documents had missing tags and incorrect reading orders.
Navigation Barriers: Screen readers struggled with dynamic menus and unlabeled forms.
Inconsistent Accessibility Awareness: Content creators and developers needed training to maintain compliance going forward.

Our Solution

Infojini developed a holistic remediation strategy that blended automation, manual testing, and human-centered design to bring the Department’s website into full accessibility compliance.

Accessibility Audit
- Conducted automated scans using Siteimprove and manual testing across browsers and devices.
- Verified screen reader experience using ChromeVox, JAWS, and NVDA.
- Audited over 400 pages and 200+ PDFs, identifying issues such as missing alt text, low contrast ratios, improper headings, and unlabeled buttons.
Code Remediation & Optimization
- Updated HTML/CSS and JavaScript to correct structural issues and improve ARIA labeling.
- Enhanced keyboard navigation, focus states, and skip-to-content functionality.
- Rebuilt interactive forms with accessibility-first coding practices.
PDF Remediation
- Used Adobe Acrobat Pro and CommonLook tools to tag PDFs for accessibility.
- Added descriptive titles, logical reading orders, and alt text for embedded graphics.
Verification & Continuous Testing
- Performed multi-stage testing — automated validation via Siteimprove, followed by manual verification through assistive technologies.
- Developed a compliance dashboard to monitor future updates.
Staff Enablement
- Conducted accessibility workshops and provided written guidelines for developers and content editors.
- Created a repeatable testing checklist to ensure new content met WCAG 2.1 AA standards.

See Our Solutions in Action

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Realized Benefits

Infojini introduced a continuous accessibility governance model — not just fixing issues but creating a framework to sustain accessibility through monitoring and training.

Human-Centered Testing
By engaging real users of assistive technology, Infojini validated accessibility fixes in real-world conditions, ensuring the Judiciary’s website was not only compliant but truly inclusive.

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