Transportation Department in Texas

Client Background

The Transportation Department in Texas manages one of the largest and most complex transportation infrastructures in the United States, encompassing 80,000+ miles of roadways, 25 metropolitan planning organizations, and 35 regional districts.

As Artificial Intelligence(AI) adoption accelerated across various units (traffic analysis, asset maintenance, and planning), Department recognized the need for a comprehensive, ethical, and sustainable AI governance framework.

Infojini was chosen to lead this initiative, leveraging its expertise in AI transformation, governance design, and strategic planning for large public-sector agencies.

Client Need

Objectives

The goal was to design a statewide AI strategy and governance roadmap that would:

Establish AI policies, ethics, and security frameworks for responsible use.
Define a three-year roadmap for AI adoption across operational, planning, and maintenance functions.
Align AI initiatives with federal and state technology guidelines (including NIST AI Risk Management Framework).
Create training and capacity-building programs for Department staff.
Promote transparency and accountability in AI decision-making.

Challenges

Department’s AI modernization efforts faced unique structural and organizational barriers:

Decentralized AI Initiatives: Different departments piloted their own tools, with no central oversight.
Ethical & Regulatory Uncertainty: Rapid technological change outpaced existing state policy frameworks.
Limited AI Literacy: Leadership teams required education on AI risks, fairness, and bias mitigation.
Data Governance Gaps: Lack of standardized protocols for sharing and securing training data.
Procurement Complexity: AI tool adoption required updated vendor selection and compliance processes.

Our Solution

Infojini delivered a strategic consulting engagement focused on three key pillars, governance, enablement, and sustainability.

Infojini delivered a strategic consulting engagement focused on three key pillars: Governance, Enablement, and Sustainability.

AI Governance Framework Development
- Designed a Texas AI Governance Model anchored in fairness, transparency, accountability, and safety.
- Developed a policy blueprint aligned with NIST, GAO, and U.S. Department of Transportation guidelines.
- Created AI risk registers and model documentation templates to ensure consistency across projects.
Strategic AI Roadmap
- Conducted cross-departmental workshops to identify 50+ AI use cases in transportation planning, maintenance, and safety monitoring.
- Evaluated each use case for feasibility, impact, and ethical risk.
- Built a three-year roadmap prioritizing high-value projects and resource allocation.
Capability Building & Change Management
- Led interactive “AI Literacy for Leaders” sessions to educate senior officials on responsible AI adoption.
- Designed internal training modules on bias detection, model explainability, and governance workflows.
- Developed an internal AI Innovation Lab model to support continuous experimentation.
Monitoring & Evaluation Framework
- Introduced Key AI Performance Indicators (AIPIs) to track AI’s business value, compliance, and operational impact.
- Integrated reporting dashboards for AI risk, project progress, and ethical compliance.

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Realized Benefits

Infojini’s AI Governance Playbook transformed fragmented innovation efforts into a coordinated, policy-driven framework, setting a new standard for responsible AI in public transportation.

Every phase of Department’s roadmap embedded ethical checkpoints, ensuring fairness, transparency, and explainability in all AI deployments.

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Comprehensive AI Governance Framework implemented across all Department's districts.

Three-Year AI Roadmap guiding sustainable adoption and policy alignment.

Over 200 staff trained in AI literacy, ethics, and governance.

Reduced AI risk exposure through standardized evaluation protocols.

Tools & Technologies

Department now operates with a structured, ethical, and forward-looking AI strategy, ensuring technology adoption aligns with its public mission and safety priorities.